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 - IF YOUR BOOKING IS CANCELLED 4 HOURS OR LESS BEFORE THE APPOINTMENT, YOU WILL NOT BE ENTITLED TO ANY REFUND;

- IF YOUR BOOKING IS CANCELLED MORE THAN 4 HOURS BEFORE THE APPOINTMENT, YOU WILL BE ENTITLED TO A FULL REFUND;

- IF YOUR BOOKING IS MOVED WITHIN 4 HOURS OF YOUR APPOINTMENT, YOU MUST PAY A £20 FEE; 

- AFTER YOUR APPOINTMENT TIME HAS PASSED YOU ARE NOT ENTITLED TO RESCHEDULE OR A REFUND YOUR APPOINTMENT;